Refund Policy
Last Updated: February 19, 2026
At Lenzly, we are committed to providing a reliable platform for photography studios. If the platform does not meet your expectations, we offer a limited refund policy as outlined below.
Event Pass Refunds
Event Pass purchases are eligible for a refund within 7 days of purchase, provided that:
- No photos have been uploaded to the event
- No delivery links have been generated
- No bulk delivery has been initiated
- No QR code has been generated
Once the event has been used for uploads or delivery, it is considered active and is no longer eligible for a refund.
Studio Pro Subscription Refunds
Studio Pro subscriptions are eligible for a 7-day money-back guarantee from the date of first subscription.
After 7 days:
- Subscription payments are non-refundable.
- You may cancel at any time to prevent future charges.
Cancellation does not automatically trigger a refund.
Abuse Prevention
We reserve the right to decline refund requests in cases of:
- Repeated subscription and cancellation cycles
- Suspicious activity
- Violation of our Terms of Service
How to Request a Refund
To request a refund, please contact:
Include:
- Your account email
- Plan purchased
- Reason for refund
Refunds are processed within 5–10 business days where approved.
Payment Processing Fees
Where applicable, payment processing fees may be deducted from refunded amounts.